What we do
We believe in delivering excellence everyday. It is this unwavering commitment to our core beliefs that continues to guide us as we help our partners and our associates succeed in any marketplace through any economic cycle.
Brand Support and Management
Over the past decade, the hotel industry has exploded with new brands and concepts; therefore, navigating the course of franchise affiliation demands effective choices and decisions. When helping you to determine how to brand your property, Pinnacle Hospitality's first step is to conduct market research that aids in matching a franchise to the unique supply and demand characteristics of your operational market. After working with you to develop the best fit, our brand management professionals will then implement the brand concept and augment brand resources where necessary.
Once selected, the Pinnacle team manages this affiliation in order to maximize a brand’s contribution to the success of the hotel. Hotel brands can provide significant resources; however these resources are most productive when implemented correctly, utilized proficiently and fully supported by external sources; that is where property management can truly make a difference in your success.
Design and Construction
Pinnacle Hospitality has completed “ground-up” projects with varying degrees of complexity and challenge, each new-build client benefiting from our extensive knowledge of construction, as well as the ability to put additional resources in place that direct project support from conception to completion. With new construction, it is our goal at Pinnacle Hospitality to utilize architectural, interior design, construction and project management professionals to create the optimum development results for our clients.
We can provide a full array of pre-opening technical services for our development clients including:
Franchise affiliation alternatives
Construction cost analysis
FF&E purchasing and cost efficiency studies
Finance and Accounting
Containing cost, managing assets and balancing risk with reward are functions of dependable finance and accounting oversight. Pinnacle Hospitality can assist in this critical function for any hospitality venture through the utilization of a variety of modeling and planning tools which can be integrated into any hotel or resort. These systems are designed to maximize the potential for scalability, and can be used either as a centralized unit, or within a property’s current system.
From the start of the budgeting process through development of the annual Marketing Plan, from weekly forecasting to fully customized reporting modules, data integration and analysis is handled within the our system, increasing profitability through innovation.
Pinnacle offers a wide range of financial and accounting services, which include the following:
Operational financial statements
Internal and operational audits
Assistance to outside independent auditors
Cash flow analysis
Self-funded, Hostmark Care trust to provide health and benefit insurance for associates
Use of independent tax consultants to reduce real estate tax burdens
Centralized accounting system
Comprehensive property/casualty risk management plans
Safety and training tools that can reduce Workers’ Compensation claims
People make up organizations and especially in the hospitality industry, hiring the right people to interact with guests is critical. Human Resources takes a bulk of the hiring process off the shoulders of the hotel manager.
The marketing department uses targeted, cost-efficient marketing strategies to grow the recognition of every hotel and its brand. In this digital age, much of the focus is paid to internet marketing programs and the website, which ultimately gains the most revenue per reservation. Using tools and platforms including pay-per-click advertising, email marketing, social media, PR, search engine optimization, localized marketing and more, the ultimate goal is to drive foot and web traffic directly to the hotel.
Amidst a heavily social landscape, understanding the value and need for constant online reputation management is a staple of our brand and hotels. The reputation management team collaborates with hotel owners and managers to review digital mentions and formulate a plan for responses, potential solutions and to get ahead of future opportunities. With tools like Revinate, the team constantly monitors and tracks what is being said online about every hotel in real time, and uses this information for recommendations. Our team is committed to success by garnering positive feedback and, in turn, loyal guests.
Sales and Training
Sales activity is the backbone of hotel advancement so creating a hyper-local sales plan geared directly toward prospects is essential. Experienced sales professionals learn the strengths of each hotel to advise team members and support lead generation. Sales training sessions – whether face-to-face, over the phone, or by webinar – provide hotel staff the opportunity to learn the most effective selling techniques for the given marketplace.
Total Revenue Management
Using a teamwork approach to revenue management, total revenue management is a cooperative arrangement between each hotel and the revenue management team to develop a tailored revenue plan for each property. Through a collaborative effort, a strategy is developed based on the hotel’s local market and other factors, so maximum profit can be achieved effectively. The combination of working hand-in-hand with each hotel and utilizing the local market knowledge, delivers a significant advantage to our partners.